Messed up metadata could be to blame for Microsoft's Windows printer woes

Trending 2 months ago

The analytical case of the HP Smart app and abrupt renaming of printers has taken addition turn, afterwards a Reg clairvoyant acicular to access metadata pushed out in a November Windows Servicing Stack Update (SSU).

Our clairvoyant addendum that the affair appeared to alpha with the update, which is back we aboriginal bent wind that not all was right. This acquired printers to analyze themselves as HP. Once that happened, the HP Smart apps amalgamation was triggered because Windows detected HP articles on the system.

printer rage

Microsoft confirms Smart App affair renaming everyone's printers to HP


The clairvoyant went on to agenda that abutment cadre were initially absolutely blessed for the afflicted users to accept it was all an HP affair "until we acicular out none of our kit has the HP app as it's blocked."


Our clairvoyant told us, "They've pulled the SSU KBs and additionally assume to accept switched off the metadata account, which jazzes up printer icons and info." is an action affiliation endpoint acclimated to retrieve accessory metadata. If one blocks cartage from it, metadata won't be updated. Like, say, renaming printers to HP Laserjets and alteration the icons.

We put the suggestions to Microsoft, but the aggregation has yet to respond.

However, as of aftermost night, Microsoft had adapted the known issue apropos the botheration to accommodate the text: "Our investigations announce that this affair is not acquired by an HP update."

So the accountability apparently lies about aural Microsoft, but, as the aggregation says: "We are investigating this affair and will accommodate an amend back added advice is available."

  • HP printer software turns up alien on Windows systems
  • Microsoft confirms Smart App affair renaming everyone's printers to HP
  • HP TV ads affirmation its printers are 'made to be beneath hated'
  • USB Cart of Death: The wheeled affliction that collection Windows devs to despair

Hopefully, Microsoft will get a move on. As able-bodied as exonerating HP from blame, Microsoft warned techies ambidextrous with the botheration that while accepted operations should assignment as expected, this affair "might affect associations with added manufacturer-supplied printer apps to extend basal printer capabilities." It added: "If this is the case, some or all of those continued functions ability not work."

And not aloof those. Our clairvoyant acclaimed that while best users were absurd to be hit by the problems, "secure book and scanning is borked for many."

We asked Microsoft's Copilot – because that is area all the advance seems to be activity instead of, you know, testing being – back press would get fixed. It directed us to a March 2021 amend and the automated printer troubleshooter. It concluded with a active "I achievement this helps!"

No. It absolutely didn't. ®